Yes, you can get free support if you are a customer of JoomXone. If you purchase or download any free or paid extension from JoomXone, You can ask for free support for that extension by posting at our support forum or by contacting us. Our support team will talk to you and try to solve the issue.

However, if your support problem differs than the functions of that extension, or if you need customization or newly addional of features, you have to pay for that.

We offer one-time subscription and life-time support. The extension will function as long as joomla supports. We have a support team, so please let us know if any customization and support needed. We provide free support for our customers. We charge for customization, if the changes are not tiny.

Yes, You can trust us regarding sharing site/server credentials during providing support. We have a Privacy Policy for our customers.

You can directly post your issues at our support forum. However, before posting please search at forum, you may get answer of your issue.

We have Priority Support system for urgent solutions. Sometimes It might be paid based on requirements. Please contact us for priority support.

Yes, you can claim a full refund, and you can get it, if the extension does not function as described at product page or completely unfunctional or occurs errors. But here there are some cases, wheather your refund request would be approved or not. Please read our Refund Policy for more detail.

We do not hope such occurances that customer may request for refund. We try our best to serve our customers with the good product with worthy value/price. If any JoomXone extension gets conflicted or does not work because of any third-party extension of client's site, in this cause, we do not usually refund. In such situation, customer can ask for free support to fix the issue. Our support team will help to fix it.